WELCOME
to Kteis’ on line store.
I hope you’ll find this instructions simple and understandable,
if not, feel free to contact me anytime.
PAYMENT
You can easily pay me through PayPal.
SHIPPING
Items will be shipped as soon as possible after receiving
payment.They are sent in bubbled envelopes. I am shipping via
air mail for overseas and priority mail to Europe. I will do my
best to ship as soon as possible and in most cases that will be
the next business day.
All packages I send are insured.
Tracking numbers are available on request.
You will be notified by email as soon as your order has been
shipped. Approximate delivery time will vary according to your
location.
It shouldn’t take longer than 10 days if shipped to Europe;
15-20 days if shipped to US and rest of the world,
10-15 days if shipped to Canada .
Countable days are only business days, since post offices don’t
work during the weekdays.
ADDITIONAL POLICIES AND FAQ
I expect you to pay as soon as you make an order.
If you have some difficulties just send me an e mail and
I’ll be glad to answer.
I am not responsible for any possible custom duties that apply to
your specific country (though I never heard that there were any).
SHIPPING RATES
They differ with regards to item, but most commonly
used rates are as follows:
SHIPPING TO CROATIA:
Croatians, pls,, contact me before purchase
first item – 2.00$
no additional charge for next item;
SHIPPING TO EUROPE:
first item – 6.00$
next item – 2.00$;
SHIPPING TO USA, CANADA, AUSTRALIA:
first item – 6.00$
next item – 2.00$.
The exact shipping costs can be seen during the checkout
process before you make a payment.
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If you are buying photos, there will be no additional shipping
charged, but only for the first item (as per above table).
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If you are buying tunic/dress their shipping price will be:
USA, CANADA, AUSTRALIA & ROTW: 8.00$
EUROPE: 8.00$
CROATIA: 2.00$
Additional item will be charged 2.00$ or 0 (if photography).
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I SHIP EVERYWHERE!
REFUNDS AND EXCHANGES
If you happen to be unhappy with your order, I accept returns or
exchanges for purchased items within 30 days of the shipping
date. Please email me within 7 days of receiving your order to
arrange for a refund or exchange. Returns or exchanges made
without prior notification may not be processed.
Product must be returned in the same condition as it was received.
Shipping charges are non-refundable and are full responsibility
of customer.
Your refund will be issued when return items are received.
In case of receiving damaged item, please return the item
(you will be compensated for shipping costs) and I will either
replace it or issue a refund, your choice.
